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Email:billingonline@wchsb.com

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(718)934-6714 ext 1111

Email:wchtech@wchsb.com

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Terms of Use Agreement for Patient Eligibility Service

Please read these terms of use (“Agreement”) carefully, as it constitutes legally binding terms and conditions  that apply to your use of the Patient Eligibility Service (“Program”, “System”, “Service”),whether you are accessing the program via personal computer, a wireless or mobile device, or any other technology or device now known or hereafter developed or discovered. The program is made available by WCH Service Bureau, Inc. (“WCH Service Bureau”, “we”, “our” or “us”). Using this service within WCH Service Bureau medical practice can easily check patient insurance eligibility and benefits information for most health plans.
By signing the present Agreement you are confirming that you have read, understand and agree to, shall abide by and comply with all of the terms and conditions of this Agreement.

1. General Provisions

1.1. This program meets HIPAA compliance standards and the privacy of transactions is protected with the highest level of internet-based security.
Benefits:
-Quicker than verifying eligibility over the phone
- Easy-to-use
- Low-cost
- Web-based, no software or hardware required

1.2. Access to the system is possible through the WCH Service Bureau portal and after approval registration.

1.3. By accessing and using the Program, you represent, warrant and covenant that: (a) you are 21 years of age or older and reside in the United States of America, its territories and possessions and (b) all registration information you submit is truthful and accurate and you shall maintain and promptly update the accuracy of such information. If you provide information that is untrue, inaccurate, not current or incomplete, or WCH Service Bureau suspects that such information is inaccurate, not current or incomplete, WCH Service Bureau has the right to suspend or terminate your registration (in whole or in part) and refuse any and all current or refuse of the Program, in its sole discretion.

2. Registration and User IDs

2.1. In order to access  certain content, features, functionality of the program, we shall require you to register for the program and have a unique username and password combination (collectively, a “User ID”). If you decide to become a registered user of the program, you are responsible for maintaining the strict confidentiality of your User ID, and you shall be responsible for any access of the program by you or any person or entity using your User ID, whether or not such access or use has been authorized on your behalf, and whether or not such person or entity is your employee or agent. You agree to (a) immediately notify WCH Service Bureau of any unauthorized use of your User ID or account or any other breach of security, and (b) ensure that you log off from your account at the end of each session. It is your sole responsibility to:
  1. control the dissemination and use of your User ID;
  2. control access to your account;
  3. Cancel your account leaving the program.
2.2. We reserve the right to deny access, use and registration privileges to any user of the program if we believe there is a question about the identity of the person trying to access any account or element of the program. WCH Service Bureau shall not be responsible or liable for any loss or damage arising from your failure to comply with Section 2.

2.3. You agree to treat your password and User ID as confidential. You agree that you are solely liable for all actions taken using your password and User ID.

3. Prices and Price Increases

3.1. Costs associated with patient eligibility verification through the use of our program are determined in accordance to the effective price list that is located on our website.

3.2. We may change the cost of the program on our site unilaterally. Notification of changes in the price list will be published on our website. You are obligated to check regularly for updates in prices on our site.

4. Protected Health Information

You may have access to Protect Health Information (PHI) as that is defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its implementing regulations. You confirm that you are entitled to such PHI as: HIPAA Converted Entity, or the Business Associate of a HIPAA Covered Entity, or as the individual about whom the PHI relates or because such individual has authorized you to have such access. You shall not allow any user within your control to have access to this program or the information unless such user’s access is consistent with your obligations under HIPAA.

5. Privacy Policy

5.1. This Privacy Statement applies only to information collected during your registration and the program.

5.2. WCH Service Bureau is committed to protecting your personal privacy. WCH Service Bureau agrees to not use or disclose Protected Health Information other than as permitted or required by the Agreement or as required by law.

5.3. It is essential that you and your staff understand the rules governing the release of protected health information (PHI) so that you can maintain its security and confidentiality, and reduce the risk of unauthorized disclosure. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) permits the release of PHI without patient authorization for purposes of treatment, payment and health care operations.

5.4. You acknowledge that through our program you may be able to view, send and/or receive confidential medical information, including without limitation patient-related information (“Medical Information”) for your patients. In addition to your obligations in this Agreement, regarding such information, you agree to maintain the security and privacy of patient-related information, and agree that all medical information shall be held in strictest confidence. HIPAA gives you instruction on how to handle patient information. You should not discuss the information with anyone other than the patient and others in your office that is authorized. You must take the necessary precautions to safeguard this information.

5.5. In order to protect the security of data, both yours and that of your patients, we require that you use a 128-bit encryption capable browser.

5.6. This Program may use cookies. They are used to keep track and store information so that the user does not have to supply the information multiple times.

6. WHAT WE WILL NOT BE LIABLE FOR

USER ACKNOWLEDGES THAT IN PROVIDING PROGRAM, WCH SERVICE BUREAU SOLELY ACTS  AS DATA EXCHANGE SERVICE BETWEEN THE APPLICABLE PROVIDERS AND USER, AND THAT WCH SERVICE BUREAU IS NOT RESPONSIBLE FOR PROVISION OF COMPLETE AND ACCURATE ELIGIBILITY DATA AND INFORMATION TO USER FOR USE. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OR INCOMPLETENESS OF INFORMATION, UNAUTHORIZED ACCESS, COMPUTER VIRUSES, MALICIOUS CODE, LOSS OF DATA, COMPATIBILITY ISSUES, OR OTHERWISE.

7. Effective Date and Terms of Agreement

7.1. This agreement shall be effective from the date of its signing and shall remain in effect until termination by one of the parties.

7.2. The terms of this agreement may not be waived, altered, modified, amended or supplemented, except by written agreement of both parties.

7.3. In addition, this agreement may be rendered null and void by changes in federal or state law or funding that prevents either or both parties from fulfillment of the conditions of the agreement. In such cases, each party agrees to notify the other as soon as possible.

8. Governing Law; Miscellaneous

8.1. These Terms of Use and your use of the program is governed by, construed and enforced in accordance with the internal substantive laws of the State of New York (without regarding conflict of laws provisions) applicable to contracts made, executed and wholly performed in New York, and, for the purposes of any and all legal or equitable actions, you specifically agree  to the exclusive jurisdiction and venue of the State of New York and the Federal Courts situated in the State of New York and agree you shall not object to such jurisdiction or venue on the grounds of lack of personal jurisdiction, forum non convenience or otherwise.

8.2. WCH Service Bureau manages controls and operates the Program from its office in the United Stated of America. The program is intended for residents in the United States only.

8.3. This Agreement cannot be changed or terminated orally. This Agreement may not be amended or modified except in a writing, signed by each of the parties to this Agreement.

8.4. These Terms of Use are being provided to the User in English only.

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