As the first month of ICD-10 use has gone into effect, we see that the insurance industry is not fully ready to accept and process claims for both ICD-9 and ICD-10 depending on the date of service of the claims. Unfortunately, we have to report that several insurances have had technical difficulties accepting claims in October with ICD-9 with date of service before October 1, and with ICD-10 with date of service after October 1. Your claims might be affected by this technical error, and payments might be delayed from insurances companies listed below:
Although WCH cannot fix their technical problems, we will monitor and make sure that all submitted claims will be on file and processed as soon as possible. Should you have any questions about your account, please contact your dedicated Account Representative. Thank you for your time and attention.