Identify whether or the patient is new, existing or a referral
Identify the specific reason for the patient visit
Record the patient’s full name as it is spelled on his/her insurance card
Verify whether there has been any change in the patient’s health insurance information (For a return or established patient)
Request any missing or incorrect patient information previously received
Make a copy of the patient’s health insurance card and one picture ID
Collect the patient’s contact information and his/her preferred place of contact
Review the practice’s payment policy with the patient
Indicate what types of payment forms are accepted by the practice
Collect or remind the patient of any outstanding balance
Request that the patient complete the history form (new patients and update every 6 months to a year)
Identify any additional practice policies (i.e., prescription refills, no-shows, etc.)
Explain and distribute the practice’s payment and privacy policies
Explain and receive a signed acknowledgement from the patient that should include the practice’s policies on patient billing, primary and secondary payer processing and patient payment expectations.
Obtain the signed notice of privacy practices (required under HIPAA)
Explain when and how test results will be communicated back to the patient and receive a signed waiver that acknowledges if the patient gives permission for leaving test results on an answering machine or in a voice mail
WCH can help your practice in your credentialing needs! Using a credentialing specialist with the knowledge, expertise and connections that can help position your practice ahead of time. Let us help you today! During credentialing process WCH becomes your external credentialing department for all communications, submissions, follow up and any other questions that will come up during the process.
WCH Specializes in:
All individual Medical specialties
Single & Multispecialty Groups
Urgent Care, Labs, DME, Pharmacy,
Article 28, 32, 31
Revalidation, Reinstatement &
We help Providers in All States! WCH provides Clarity, Comfort and Security in your Practice.
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Medical billing services offered by WCH Service Bureau go far beyond the usual understanding of billing.
What we offer is not just excellent professional billing and collection services. We also stand as guardians of your reimbursement and compliance with federal, state laws and regulations as well as private insurance policies and procedures.
Do it right Do it with WCH!
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Our team will process your information and will contact you as soon as possible during working hours.