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Phone: 888-924-3973 Technical support Pay Now iSmart Login

Medical Billing Services

Billing Service
WCH Service Bureau
Clarity
Working with credentialing payers, WCH supports absolute transparency of credentialing process for providers
We are able to provide a client with statuses for all the opened processes online, 24 hours per day. By request, we also gladly send credentialing reports including all the details and proof of pending or approved cases.
WCH Service Bureau
Comfort
WCH presents results in a timely manner
We are familiar with State Laws and Insurance Regulations. Due to long-term on the job relationships with numerous insurances, we quickly achieve positive results, and our connections are getting stronger as the years pass.
WCH Service Bureau
Security
WCH keeps all the records of providers safe
During and after credentialing process, we keep our client's information as non-disclosed for the third parties.
Medical Billing Services
that exceed your expectations
Elizaveta Bannova
Elizaveta Bannova
CPC, CFPC, CPMA, CPCO, CMRS,
Billing Department Supervisor
  • Fees
    Experience: Professional and successful work since 2001;
  • Reimbursement
    Reimbursement: 97-99%;
  • Professionalism
    Professionalism: National industry recognition and certifications from AAPC, AMBA, AHIMA, HBMA, LAB CORP, HCCA, PAHCOM, GSA, HHS, BBB and OIG, OMIG compliant;
  • Education
    Education: Extensive education for your staff;
  • Valuables
    Valuables: CEU credits for you and your staff;
  • Trust
    Trust: Full transparency. Full control and access to your every single claim ;
  • Individual approach
    Individual approach: Dedicated employees (Extension, Skype, messaging);
  • Profit
    Profit: Analytics and necessary reports;
WCH Contacts
Tel.: (718) 934-6714 ext 1241
Ready to start?
let’s start
→ Billing Forms
Billing Forms
Pdf file ADDENDUM TO THE BILLING SERVICES AGREEMENT
Pdf file INFORMATION REQUIRED FOR BILLING
Pdf file BILLING SERVICES AGREEMENT
Pdf file BUSINESS ASSOCIATE AGREEMENT
Pdf file Credit Card Authorization Form
Pdf file E-Check Authorization Form
Pdf file FAX FORM
Pdf file WCH BILLING FORM

Our areas
of expertise include:

All Services
WCH Service Bureau Audiology
WCH Service Bureau Cardiology
WCH Service Bureau Chiropractic
WCH Service Bureau Dermatology
WCH Service Bureau IDTF
WCH Service Bureau Internal Medicine
WCH Service Bureau Mental health
WCH Service Bureau Neurology
WCH Service Bureau Physical Therapy,
Occupational Therapy
WCH Service Bureau Podiatry
WCH Service Bureau Radiology
WCH Service Bureau Surgery
WCH Service Bureau Medical necessity
WCH Service Bureau Denied claims
WCH Service Bureau Bundling issues
WCH Service Bureau Charge captures
WCH Service Bureau Accuracy of medical coding for diagnoses, procedures
WCH Service Bureau Patterns
Frequently Asked Questions
Question
  • plus minus
    What is the claim’s fix price of $6.79, and in which cases do you charge set fixed price?
    As per WCH Service Bureau, INC Billing Service Agreement, the Client agrees to be responsible for providing correct information including but not limited to the correct and authorized CPT, HCPCS & ICD 10 Codes, correct patients’ information, insurance, etc. If a claim is denied due to the fault of the Client’s mistake, WCH charges the fixed rate of $ 6.79 per claim. In addition, the fixed charge of $ 6.79 per claim is being applied to all HMO capitated services. This amount is subject to change and represents a nominal fee to cover expenses for one claim creation, submission, and processing. We always ready to provide education to our clients in order to avoid and prevent any denials.
  • plus minus
    Can you check eligibility and benefits for my patients?
    WCH Service Bureau, INC is no longer provides receptionist services. We do not check patients’ eligibility and benefits, but we can offer great software tools through our EHR that can save valuable time and client’s money and make the process automated. WCH Real-Time Patient Insurance Eligibility tool that has the ability to check eligibility for more than 300 payers under one access. This application eliminates the need for searching for multiple web portals where separate registration is required, eliminates the need for time-consuming phone calls, and helps in patients’ management. Each transaction gives full information on benefits, effective dates, patient’s responsibility, etc. The information can be printed and stored for future use. Along with that, we can provide training for your staff for accurate eligibility and benefits verification as well as understanding how to determine primary and secondary insurances as per patient’s Coordination of Benefits.
  • plus minus
    I need a report for outstanding claims, how frequently you provide it?
    All reports are computerized. WCH software, which we install for our clients, gives full access to view claims, claims details, payments, run any reports, and any time. All types of reports, including billing and outstanding, are available in PMBOS (Practice Management and Billing Operations Software). To access the information, our clients may use a mobile phone or laptop. The system is web-based and is updated daily. If a Client requests a customized report, it will be provided for an additional fee. The price for a customized report will be determined based on the volume of work and specs of the request.
  • plus minus
    What is the timeframe for billing submission after you received my superbills?
    We do process superbills and submit claims within five business days after the receipt. We do want to remind our clients that HealthCare payers have strict, timely filing regulations for claims submission. In order to avoid any loss in reimbursement due to late filing, all superbills must be provided to WCH, for “medical services” within 60 days after the date of service and for Workers' compensation and No-Fault cases within one week. We do also encourage our clients to check each superbill for accuracy before submission to WCH, as any missing or inaccurate information leads to billing requests and results in delayed or denied payments.
  • plus minus
    I do not want to use a secure email, can I opt-out?
    Health Insurance Portability and Accountability Act (HIPAA) has strict guidelines and requires comprehensive administrative, physical, and technical safeguards to ensure the security of Protected health information (PHI). Electronic protected health information (ePHI) is any PHI that stored, transmitted or received electronically. All covered entities (health plans, Health Care Providers, and any Business Associates such as billing service bureaus) must implement technical security measures that guard against unauthorized access to e-PHI that is being transmitted over an electronic network. For WCH to stay HIPAA compliant and keep our clients HIPAA compliant, we use a secure email messaging system when data transition contains any ePHI.
  • plus minus
    Why I got $35 extra in my invoice?
    As per WCH Service Bureau, INC Billing Service Agreement in the case of missed or untimely payment on billing invoice, the late fee of $35.00 is being applied. Invoice due date is five business days of the invoice receipt — every two weeks of delay in payment results in an additional late fee of $ 35.00. In the case of non-payment in full of two consecutive invoices, WCH has a right to suspend services until the full payment is received. WCH has total transparency by providing our clients with full access to claims and payments information. Our clients can review all invoiced payments.
  • plus minus
    Why do I need a PMBOS system?
    Practice Management and Billing Operations Software is the most effective way of communication, management, compliance, and practice income control for our clients. Total transparency, up-to-date information, and 24/7 availability give our clients a powerful instrument in managing the practice. The program contains a great volume of options that allow providers to use the system as the only management system in the office — appointments, patients’ information, ledger, e-sb, claims, payments, reports. Clients receive full WCH IT support.
  • plus minus
    What is the time frame for claims processing?
    Medicare processes and issue payments for clean claims within 14 days after the acceptance. The maximum time frame for processing maybe 30 days. Commercial payers process claims within 30-45 days after the receipt, unless the claim is pending due to additional information request. Some self-funded plans may process claims around 60 days and longer.
  • plus minus
    Why do I have so many people involved in work with my account?
    We want to address all client’s needs any time during our business hours. In order to have this achieved, we assign more than one responsible person. Thus qualified specialist who is familiar with all practice nuances is always available for you!
  • plus minus
    Can I pay for the billing invoice on a monthly basis?
    As per WCH Service Bureau, INC Billing Service Agreement, the payment cycle is determined as to be done once in two weeks.
  • plus minus
    What is the duration of the Billing Services Agreement?
    The initial term of the Billing Services Agreement is at least three (3) years. The Agreement can be automatically prolonged without any written notice(s). Due to large investments such as resources for Clients’ education, trainings, and webinars that WCH makes, in case of early termination of the Agreement voluntarily by the Client during this period, WCH reserve the right to get reimbursement for all expenses incurred by WCH for Client’s education, trainings, and webinars that are provided on a free of charge basis.
  • plus minus
    What is the closing process of Accounts?

    As per Billing Service Agreement, both Parties can terminate the Agreement by giving thirty (30) days written notice to the other Party. WCH Service Bureau will continue to accept superbills from a Client during the first 15 days after receiving the letter of termination unless the services are being suspended due to a non-payment on full of two consecutive billing invoices.

    Upon termination of the Agreement, WCH reserves ninety (90) days to finish all work with the Client’s account and to issue a final invoice. Access to all Programs will remain open for a period not exceeding 90 days after receiving a termination letter. Monthly fees will be applied.

    All Programs access will be closed if the services are being suspended due to a non-payment on full of two consecutive billing invoices. WCH gives access to the Programs after payment in full is received and cleared by the bank. If the payment is received later than 30 days, WCH will not give access to the Programs anymore.

    The Client shall be responsible for all unpaid amounts owed to WCH for the services WCH has performed under the Agreement.

  • plus minus
    What is the suspension of the billing process, and in which cases it will be applied?
    Suspension of billing means that WCH will temporarily stop accepting new superbills for processing and submission to healthcare payers. Access to all WCH Software (PMBOS, iSmart, CredyApp) will be closed as well. The suspension will be applied in case of Client’s default in payments in full two invoices to WCH for any rendered services.
  • plus minus
    How can I resume suspended billing?
    WCH resumes services after the payment in full for the overdue balance is received and cleared by the bank.
  • plus minus
    Within what timeframe I can get patient’s payments?
    In case of payment from a patient is received by WCH on behalf of a client as a result of patient billing, WCH issues the payment to the client within two (2) weeks after the receipt. If the client agrees, the amount can be subtracted from the billing invoice.
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Medical billing is a necessary but challenging process for any healthcare practice. Therefore, it is more efficient to entrust this to professionals, in-office employees, or outsourced billing services.

Show More...

Read further to choose an advanced medical billing service and keep caring about your patients.

Billing is a too complicated and tricky area. When it is done wrong, this negatively affects your revenue cycle.

Some healthcare practices overestimate their capabilities and strive to independently manage billing operations without considering many regulations, periodic changes in guidelines and policies. In most cases, the undervaluing of billing specifics leads to lost or delayed compensation. Consequently, it is essential to hire an expert who works under those aspects and makes your billing a faultless process.

Physicians' main priority is caring for patients' health, while insurance billing is one of the items, which practitioners cannot ignore. It is essential keeping your billing process on top to provide care in the long term properly. Accordingly, you need to take a thoughtful approach in choosing a medical billing agency or specialist.

If choosing an in-house reimbursement specialist, you have to consider necessary payments, such as payroll, benefits, vacation time, office supplies, etc. There is also a chance that your employee gets sick and goes on vacation. In that case, you may have a delay in claims submission. Simultaneously, the medical billing outsourcing company is more effective, well organized, has a team of experts who helps you run your business no matter what.

WCH is a solid choice when it comes to medical billing outsourcing services. At 97%-100%, we guarantee the reimbursement; our company invests heavily to educate staff to continue giving executive help in the health industry. WCH is a proud member of professional organizations such as the American Academy of Professional Coders (AAPC), American Medical Billing Association (AMBA), and American Health Information Management Association (AHIMA). We are authorized to work for significant government payers and recognized as vendors by Medicare, Medicaid, and other commercial insurance carriers in the tri-state area.

The company's primary mission is to maximize medical insurance billing services, customer care quality to streamline and simplify operations for delivering full service. WCH is doing hard work to develop and provide clients with the highest quality of physician billing services. With 20 years of experience, our specialists are focused on helping providers save money, stay in compliance, increase income, avoid denials, concentrate on providing care.

The online medical billing service of WCH becomes an integral part of your practice. You can rely on trained experts and make your health care more efficient. We even have a dedicated staff who will always inform you about the latest healthcare industry updates. We have billing skills, experience, resources to offer you the best assistance in saving money, increasing revenue, avoiding denials, stay in compliance.

Let's see more detailed benefits of outsourced services by We Can Help Bureau: 1. Better cash flows: WCH experienced workers will ensure accurate and timely payment from healthcare payers to put your business at a higher level 2. Easy access to your claim: the user-friendly system will let you easily monitor your claims information. 3. Conformity of HIPAA requirements: with us, you will be confident all data is protected. 4. More than just billing: you receive personal expert attention. We are never too busy to return a call or e-mail. 5. Paid claims at the first time: we know how to get your reimbursement without delays and complexities. 6. Open communication: we begin partnership by understanding customer's needs; we know how important your work is. We can play a significant role in increasing the level of productivity of your practice. 7. Provide comprehensive reports: 24/7 access to highly detailed reports, as well as billed claims reports, analysis reports, aging reports.

For the practices who want the highest success with claims, WCH is the best solution. Stop wasting your time and money! Make your practice satisfying to your patients! Our certified specialists with significant experience in sphere optimize revenue cycle management and minimize cash flow interruptions.

 

You need it. We do it!

start now

WCH News

April 26, 2022
Help the people of Ukraine
Shortly after the outbreak of the war in Ukraine, WCH Service Bureau has organized a donation campaign to collect medical supplies and send them to the Ukrainian people. We are astonished by the commi...
April 20, 2022
Outsource your medical billing and improve your cash flow
Insurance claims billing has never been easy. At WCH Service Bureau, we know how hard it is to balance between providing top-quality services to your patients and submitting thousands of claims to ben...
April 12, 2022
WCH joined the International Franchise Professionals Group
We are happy to announce that effective this March, WCH Service Bureau is a member of the  International Franchise Professionals Group.We believe this membership will take us to the next lev...
April 10, 2022
Gratitude to our dear community
Support that saves livesShortly after the outbreak of the war in Ukraine, WCH Service Bureau organized a donation campaign to collect medical supplies and send them to the Ukrainian people. We are ast...

Healthcare News

April 17, 2022
Common challenges of podiatry billing
As it is currently with nearly all medical specialties, getting paid flawlessly is a challenge in podiatry. Newly-introduced podiatry coding guidelines, combined with an increasing number of patients,...
April 12, 2022
Facing insurance audits as an out-of-network provider
Still have no contracts with some insurance payers? While out-of-network payment rates may be attractive, insurances are still quite “peaky” when it comes to quality assurance. However, ha...
April 07, 2022
Billing for split/shared evaluation and management service
If you are a physician working at a private medical facility, you may be cooperating with your colleagues when it comes to determining a patient’s clinical condition and subsequent metho...
April 03, 2022
When to use other clinician's documentation for a more specific diagnosis
Documenting your patients’ clinical conditions is an extremely tough, but important process. The CMS and commercial payers require you to indicate the desired medical necessity in a maximum leve...

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Dear Provider,
WCH can help your practice in your credentialing needs! Using a credentialing specialist with the knowledge, expertise and connections that can help position your practice ahead of time. Let us help you today! During credentialing process WCH becomes your external credentialing department for all communications, submissions, follow up and any other questions that will come up during the process.

WCH Specializes in:

  • All individual Medical specialties
  • Mobile IDTF
  • Single & Multispecialty Groups
  • Urgent Care, Labs, DME, Pharmacy
  • Article 28, 32, 31
  • Revalidation, Reinstatement &
  • Exclusion
We help Providers in All States! WCH provides Clarity, Comfort and Security in your Practice.
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Wch SErvice Bureau

Medical billing services offered by WCH Service Bureau go far beyond the usual understanding of billing.

 

What we offer is not just excellent professional billing and collection services. We also stand as guardians of your reimbursement and compliance with federal, state laws and regulations as well as private insurance policies and procedures.

 

Do it right! Do it with WCH!

Let us Help You
Wch SErvice Bureau

Periodic medical chart auditing is vital for any healthcare provider and medical practice. Let the professionals evaluate your coding, billing, and documentation practices! Our auditors are AAPC-qualified CPMAs (Certified Professional Auditors) and CPCs (Certified Professional Coders). We perform comprehensive Chart Auditing. We can do the following services for you:

  • Identify areas of risk leading to upcoding or downcoding and medical coding accuracy;
  • Ensure that coding practices are compliant with the regulations set forth by private and government payers;
  • Evaluate Incident to guidelines and services performed on collaborative premises;
  • Perform Analysis of Denials/Duplicate billing /Appeal process/Modifier usage;
  • Review Front Desk work including but not limited to: Eligibility verification/Benefit maximums verification/Excluded services verification/Authorization process/Patient responsibility (deductibles, copays, coinsurance)/Coordination of benefits;
  • Evaluate Insurance plans participation and consistency of contracted rates;

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