Since the beginning of the COVID-19 pandemic, medical practices around the world have found themselves bewildered about how to keep their businesses running. Specifically, healthcare providers have been concerned about how to perform, bill, and report telemedicine. In addition, it has been unclear how to deal with the credentialing process for various payers. And finally, outpatient medical offices nationwide are still concentrated on keeping their cashflow at a stable level throughout a significant decrease in the number of patients since early 2020.
WCH Service Bureau has been proud to assist you in every aspect mentioned above.
Our Billing Department specialists have provided valuable insights on the most up-to-date regulations related to telehealth to our clients. It has been our moral duty to consult healthcare professionals on proper coding, documentation & reimbursement of services free of charge. Since the very beginning of the pandemic, our team has never hesitated to identify & share the most appropriate CPT codes for telemedicine that could be reported based on a medical necessity of the services performed via phone calls or online. By doing this, WCH Service Bureau has ensured no cashflow interruptions for our clients, because knowing how to report certain procedures has been key in timely submission of claims. At the same time, we are proud to not have experienced any interruptions on our side. We have been doing our best to submit & work on thousands of claims despite the circumstances.
WCH Service Bureau was successful in ensuring the safety of our employees and profitability of our clients simultaneously. Working remotely during a significant period of time has not had any impact on the quality of our services. Our clients have specifically appreciated our ability to stay in touch 6 days a week. In addition, our account representatives have been praised for their valuable insights on how to keep the practice cash flow with minimal or no interruptions.
At the same time, WCH Credentialing team has never ceased to tackle the contractual issues of our clients. We have efficiently taken care of hundreds of new contracts, credentialing, and contractual obligations. Our expertise has allowed us to continue resolving non-renewals, new participation contracts, and contract negotiations on behalf of our clients while working fully remote for a large part of 2020. WCH Credentialing team has ensured a quick & secure workflow of documentation for the sake of enhancement of a “participation portfolio” of healthcare providers with various specialties. Cooperating with the Billing team, our credentialing experts have added dozens of telemedicine procedure codes to a list of physician contracts. Moreover, we have always kept our clients “on the same page” with various enrollment and contract negotiation strategies thanks to our frequent webinars.
Luckily, we have finally passed through this pandemic. Many lessons have been learned, and we have only improved our service!
WCH Service Bureau works hard so that you would not have to.