WCH Service Bureau — 25 Year Anniversary
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    WCH at NYSADSA Conference

    December 31, 20141 min read

    Recap of ­presentation day!

    Successful ­program ­MUST HAVE

    1. Services that are consistent with the needs of the participants and community

    • Socialization – ACTIVITIES!!
    • Personal care
    • Nutrition
    • Transportation
    • Optional services: enhancement of daily living skills, use of supplies, family involvement etc.

    2. Administration Standards

    • Policies and Procedures
    • Qualified Personnel Program Director Service staff – Ratio staff to client (1:6) Volunteers
    • Program Director
    • Service staff – Ratio staff to client (1:6)
    • Volunteers

    3. Active Membership with NYSADSA

    • Physicians, Social workers, nurses, therapists, religious groups, other aging disease organizations, etc.

    MLTC Contracting

    • Select & Contact as many MLTC listed in your County
    • Prepare letter of intent with supporting documents
    • Be ready for site visit – Get the facility ready
    • Establish good relationship with provider representatives
    • Complete application and Contract
    • Be on top for follow ups and keep ongoing log of all calls
    • Keep in mind all time frames
    • No set regulations for operating centers Define your target population Demonstrate Demand for Services Hours and Days of Operation Customer Satisfaction
    • No set regulations for operating centers
    • Define your target population
    • Demonstrate Demand for Services
    • Hours and Days of Operation
    • Customer Satisfaction
    • 6-8 Months before you can start billing
    • Effects new providers & established providers planning expansion
    • Reporting false claims!!!! Overbilling visits Billing wrong location Billing for services not rendered Billing for services for another adult day care center
    • Overbilling visits
    • Billing wrong location
    • Billing for services not rendered
    • Billing for services for another adult day care center
    • Illegally soliciting patients
    • Paying for patients referrals
    • Paying bribes to get into MLTC panels