At WCH, we care about your practice. Our billing and credentialing experts offer an all-inclusive package of services tailored to maximize your reimbursement flow. We aim to provide top-quality assistance to our clients, that is why we assign individual account representative(s) to each of you.
Your account representative is an experienced specialist overseeing your billing/credentialing workflow and identifying the issues that could be eliminated with a minimum of your involvement. However, apart from all these things, WCH account representatives regularly consult you on various aspects of healthcare reimbursement. It is highly recommended to have virtual meetings or phone calls with your assigned specialist on a scheduled basis. Here are the top-5 reasons why you should consistently catch up with your account representative(s).
1. To get answers to your questions from a reliable source.
People often have hesitations. Unclearness is even more widespread in the sphere of healthcare reimbursement. Clinical and payment policies are often quite confusing. This is when your account representative is here to help! Our experts are constantly trained on every new state, federal, and commercial regulation. We are here to remove your hesitations.
2. To always be on the same page with what is going on with your cash flow or credentialing process.
Even though our practice management and credentialing software are constantly updated with the most up-to-date information on your claims, payments, and enrollment processes, sometimes there is still a need to get some additional details. For example, you may want to get some clarifications on why your insurance claim has been denied. We Can Help you with that. Our experts are available to you 6 days a week, and you can reach them via phone or email whenever there is a strong need for it.
3. To regularly be aware of new insurance and clinical policies that may affect your practice.
Updates are always better listened to than emailed. WCH credentialing and billing specialists keep their clients informed on every update issued by insurance. We are happy to share our knowledge with you at the greatest level of detail during scheduled meetings. Our conversations are aimed at nothing else but maximizing your reimbursement flow and instructing you on how to avoid any mistakes that lead to claim underpayments and contractual drawbacks.
4. To get the most up-to-date information on current reimbursement trends and insurance panels.
Our billing & credentialing department specialists regularly identify notable underpayment patterns applied by specific insurance payers. We help you identify such patterns. Awareness may motivate you to make some updates to a spectrum of services that you render. At the same time, our insurance credentialing experts are keen on sharing the deadlines for various enrollment panels.
5. To be aware of the most common claim submission guidelines
Compliance with the deadlines is critical if you want your reimbursement to be with no interruptions. WCH billing department account representatives can regularly perform live consultation sessions to enlighten you on when it is best to submit your claims for them to be effectively processed.
These 5 factors are more than enough to understand that communication with your biller is critical for your medical practice to prosper in its business.